The Financial Conduct Authority (FCA) is the national independent regulator of financial services. The FCA legally require us to provide you with an ‘Initial Disclosure Document’. This Document has a number of purposes, one of which is to ensure you are provided with essential information about us as a company, what we charge for our services, the products and services we offer and how we are regulated. It will also provide information on what you should do if you have a complaint and any details regarding the Financial Services Compensation Scheme.

About Zoom EV Leasing

Zoom EV Leasing is a trading style of Zoomcar Share Limited and is both authorised and regulated by the Financial Conduct Authority (FCA). We provide broker services to customers and work with our finance partners in order to find a suitable vehicle lease agreement for our customers.

We also provide our EV Benefits Bundle subscription, which provides our customers with access to the essential services they need to run their EV and save money. The benefits include preferential rates across public charging networks, home charging solutions, EV energy tariffs, nationwide parking and EV Accident Management

Our Head Office is located in Warrington, Cheshire.

The products we use

As an FCA regulated credit broker we are able to introduce you to a range of lenders who can help you finance your vehicle and provide any other products/services that you may require, including servicing packages and vehicle maintenance. We work with some of the UK’s most prominent and trusted finance providers in order to help secure you the best and most appropriate deal.

Our services

We will provide you with either comparable details of any firms most appropriate to your lending or purchasing needs or any other general information relating to finance products. In order to do this, we may seek personal information about your circumstances and objectives as might be relevant in order to enable us to identify your exact needs and establish a line of credit. It is always important that you provide us with accurate and relevant information so that we can try and find a product or agreement that is most suitable to you.

We will also provide you with our Zoom EV Benefits Bundle free of charge, this providing you with all the services you will need to make the transition to an electric vehicle, whilst saving you money.

What are the costs for our services?

As an FCA licensed organisation we rely purely on commission, but we do not charge for any of our broker-related services. We may receive payment from finance providers or lenders if you decide to enter into any agreement with us, these fees can be pre-set and often vary depending on the product and the volume that is placed with a particular supplier. The commission in a deal may vary and may impact the amount payable by the customer. Zoom EV Leasing are a broker and not a lender and work with multiple suppliers and/or funders. If you would like more Information in regard to the disclosure of commission, please email membersupport@zoom-ev.com.

Who regulates us?

Zoom EV Leasing is a trading style of Zoomcar Share Ltd and is regulated by the FCA. You can verify this by checking the FCA Register on the website: https://www.fca.org.uk/firms/financial-services-register 

Or by contacting them on: 0300 500 8082. Our firm reference number is 939216.

What should I do if I have a complaint?

If you are unsatisfied with the service we provided for any reason then please visit our dedicated Complaints Policy page.

Firms directly authorised by FCA and the Claims Regulator have a documented complaints procedure and a copy of ours will be made available to you upon request, or if you make a complaint against us. Should you have a complaint, please put it in writing to: The Complaints Manager, 40 Thorntree Green, Appleton Thorn, Warrington, Cheshire WA4 4QU, telephone 01565 818606, or email membersupport@zoom-ev.com.

In the unlikely event that a complaint remained unresolved after 8 weeks from the date it was made, you may be able to refer it to the Financial Ombudsman Service (FOS), dependent upon the nature of your complaint. The FOS provides a mechanism for resolving disputes which is a simple, informal and accessible alternative to the courts. Their address is: The Financial Ombudsman Service (FOS), Exchange Tower. LONDON E14 9SR.
Email: complaint.info@financial-ombudsman.org.uk. Tel: 0800 023 4567 (free), or 0300 123 9123 (costs no more than calls to 01 and 02 numbers).

The financial services compensation scheme (FSCS)

As with all firms directly authorised by FCA, Zoomcar Share Ltd is covered by the FSCS. This is the body established to operate and administer the compensation scheme, set up by major insurance companies, to compensate consumers when authorised firms are unable, or likely to be able, to satisfy claims against them. Insurance advising and arranging is covered for 100% of the first £2,000 and 90% of the remainder of the claim without any upper limit.